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Company Name |
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン |
---|---|
Job Type |
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk IT (Other) - In-house System Operator |
Industry | IT Consulting |
Location |
Asia
Japan
Tokyo
Minato
Asia Japan |
Job Description |
We are looking for Associate Production engineer due to business expansion! Entry Level is (2+ years of experience) are welcome! Job Summary As part of a global engineering team, provide white-glove break/fix response, fulfill requests, maintain ticket SLAs, write knowledge base articles, and maintain edit stations, booth systems and other studio equipment in a mixed Macintosh / Windows-based environment Responsibilities ・Deliver white-glove service to instructors and editors, both on-site and remote. ・Custom-configure booth Macs, PCs and other equipment to meet course requirements. ・Manage temporary account creation and deletion for course recordings. ・Address global incoming customer incidents and requests in ServiceNow and Jira. ・Work closely with Production Engineers and other teams on assigned projects. ・Collaborate with other teams on hand-offs and escalations. ・Stay current on email and Teams postings, here to all CTE team global processes. |
Company Info |
About HCLTech: HCLTech is a global technology company, home to 227,481+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2024 totaled $13.3 billion. We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Japan. These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers We bring together the best of technology and our people to supercharge progress. You can work in a multinational, global environment. |
Working Hours |
Shift is either 8am-5pm or 9am to 6pm 60 minute break |
English Level | Business Conversation Level (TOEIC 735-860) |
Japanese Level | Business Level(JLPT Level 2 or N2) |
Salary | JPY - Japanese Yen JPY 4000K - JPY 5500K |
Other Salary Description |
Fully equipped with social insurance Education training |
Holidays |
paid holiday Congratulatory and condolence leave Childcare leave sick leave |
Job Contract Period |
full-time employment |
This posting is managed by:
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン