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Company Name |
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン |
---|---|
Job Type |
Administrative - Sales Assistant/Clerical/Receptionist
Customer Service - Customer Support Customer Service - Other |
Industry | IT Consulting |
Location |
Asia
Japan
Tokyo
Minato
|
Job Description |
Due to business expansion, we are looking for a Customer Support Specialist. Entry level people are also welcome! [Job details] To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard General requirement: (1.) Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process (2.) Improve skill level through self-development / nominating training programs Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team (5.) Meet or exceed CSAT parameters as defined for the process. Responsibilities: • Answer all Inbound calls as per call flow procedure • Excellent written and Reading Japanese skills • Excellent Japanese Communication skills • Good English Communication, Reading and Writing skills • Native level in Japanese • Adherence to process to ensure high quality and customer service • Follow escalation procedures for issues uncontrollable at agent level. • Handling and solving Customer problems. • First call resolution • schedule Break adherence. • Involvement in motivational activities ,Implementing feedback given during monitoring sessions. • Update various logs like escalation log, complaint tracker etc. •Ensuring data security – proprietary data of customers |
Company Info |
About HCLTech: HCLTech is a global technology company, home to 227,481+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2024 totaled $13.3 billion. We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Japan. These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers We bring together the best of technology and our people to supercharge progress. You can work in a multinational, global environment. |
Working Hours |
Assuming 9:00-18:00 60 minutes break May vary slightly depending on client |
English Level | Minimum Communication Level (TOEIC 225-470) |
Japanese Level | Fluent(JLPT Level 1 or N1) |
Chinese Level | None |
Salary | JPY - Japanese Yen JPY 3000K - JPY 4000K |
Other Salary Description |
Fully equipped with social insurance education training |
Holidays |
paid holiday 2 days off per week (Saturdays, Sundays, public holidays) Congratulatory or condolence leave Parental leave sick leave |
Job Contract Period |
Full-time employment |
Nearest Station |
Roppongi-itchome Station Tameike Sanno Station |
This posting is managed by:
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン