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Updated 2024-05-10
Activated 2024-04-30
Activated 2024-04-30
IT Help Desk Consultant
- Employer
- Staff Level
- Work-Life Balance
- Maternity Leave/Childcare Leave
- New Year's Holidays
- Five Days Workweek
- Overseas Business
- Career Options Available
- Language Skills
- English Language Skills
- Startup Company
- Foreign Affiliated Company
| Company Name |
Cinter Technology Japan |
|---|---|
| Job Type |
 IT (Other) - IT Help Desk |
| Industry | IT Consulting |
| Location |
Asia
Japan
Aichi
|
| Job Description |
[Position name] IT Help Desk Consultant [Job objectives] Design, build and maintain help desk operations that can respond globally as a team member. Limitedly substitute for and support team leader duties as necessary. [Job responsibilities] ⚫︎Follow superior's orders and provide effective IT-related services based on business plans and business strategies. ⚫︎Improve service provision capabilities and contribute to increased revenue and profits by working together as a team and improving service provision capabilities. [Job Overview] ⚫︎Support the design/build/deployment of support help desk operations for file sharing systems to be built in data centers in Southeast Asia. 1. Support for grasping the current situation/defining requirements - Creating and updating current situation survey materials - Coordinating and conducting interview surveys with related parties 2. Design support - Creation of support and help desk operational requirements/requirements definition documents - Design of support and help desk operational support schemes and creation of design documents - Proposal of POC (Proof of Concept) scenarios and creation of proposal documents for support and help desk 3. Information sharing support - Support for arranging and implementing meetings for discussions with related parties (including system vendors, users, and overseas) - Support for arranging and implementing meetings for presentations to related parties 4. Deployment support - Support the deployment and implementation of support and help desk POC and operational support work. For other items deemed necessary, if necessary for customer satisfaction and normal operation of the company, work beyond the scope of main duties. [Work location] Hybrid work at client's headquarters Around Nagoya [Work experience] 1. More than 3 years of experience in help desk and support work 2. More than 3 years of experience in help desk and operational management work 3. More than 1 year of IaaS environment construction on Azure 4. More than 3 years of experience as an engineer in any infrastructure field [Skills] Experience building an IaaS environment in Azure Experience building/maintenance in Microsoft/Windows in general |
| Company Info |
[Company Information] Cinter first opened our doors in October 2013 in Ohio, with the goal of fueling growth for our clients through a mix of traditional and advanced technologies as their IT managed service provider. Our cross-cultural position empowers us to draw on a deep pool of bilingual talent. Since then, we’ve grown to 9 locations, from New York, California, adding Yokohama, Japan in 2021. Today, Cinter Technology supports our customers with custom information technology solutions that help them grow their business. Our experienced team of advanced technologists is ready to help to solve your next business problem. Cinter Technology is here to serve your business as your local and global helpdesk, and to partner with you on your information technology needs. Cinter established Cinter Technology Japan LLC in Japan to expand our services to more customers In 2021. |
| Working Hours | 9:00-18:00 |
| Job Requirements |
[Requirements] ⚫︎People who have experience managing and building help desks ⚫︎People who can communicate in English in cooperation with overseas branches |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | Depends on experience |
| Other Salary Description |
Health insurance Employee's pension insurance Employment insurance Workers' accident insurance |
| Holidays |
2 days off per week (Saturday, Sunday, and public holidays) Paid vacation Childcare leave |
| Job Contract Period |
Full-time employment |
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