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Updated 2024-12-12
Activated 2024-12-12
Activated 2024-12-12
L2 Onsite Support Consultant【Global Environment】
HOT
| Company Name |
Godo Kaisha Amaris Japan/合同会社Amaris Japan |
|---|---|
| Job Type |
 IT (Hardware/Network) - Server and Machine Operation and Maintenance IT (Mainframe) - Application SE |
| Industry | IT Consulting |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
Responsibilities: 1.Provides second-line investigation and diagnosis. 2.Resolves and closes incidents/service requests as per help desk procedures & allocated timelines. 3.Escalates unresolved incidents/service requests within agreed timescales. 4.Ensures tickets are updated at all times until issues are resolved. 5.Liaises with clients, other IT support groups and 3rd party providers when necessary. 6.Performs staging of PCs. 7.Performs IMAC(Install, Move, Add and Change). 8.Conducts hardware and software maintenance and support. 9.Troubleshoots and resolves PC incidents and/or VIP requests. 10.Coordinates with Service Desk for hardware repair. 11.Assists local Server Team when server maintenance is required. 12.Special events coverage/Conference support. Connected Backup client support. 13.Local network support and/or assists centralized Network team. 【Screening Process】 1st interview→2nd interview→3rd interview→4th interview We'll ask you to answer following question in 1st interview： 1. Tell me about yourself. 2. Why are you interested in this position? 3. What do you know about our company? |
| Company Info |
【About Us / アマリスについて】 Amaris is an independent technology consulting firm providing guidance and solutions to businesses. It gathers more than 6,000 people across 5 continents and more than 60 countries.Amaris is an independent technology consulting firm providing guidance and solutions to businesses. It gathers more than 6,000 people across 5 continents and more than 60 countries. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade. Our experts engage across all sectors ranging from financial services and transportation to healthcare and technology. 【Why Us? / Amarisを選ぶ理由】 • Be part of an international, multicultural environment of 6000 talented people over 60 countries and 5 continents • Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world • Explore opportunities to grow quickly with a tailor-made career path • Take advantage of over 500 training courses in our ACADEMY catalog • Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep • Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors • Unlock your full potential, both professionally and personally. 【Measures against passive smoking】 No smoking indoors allowed Designatde smoking area |
| Job Requirements |
Requirements: 1.Bachelor’s Degree in Computer Science or other relevant fields. 2.Able to read and write in English, can communicate in oral English. 3.Willingness to work flexible hours when needed. 4.Good customer interface skills/interpersonal skills. 5.Understanding of customer satisfaction principles and practices. 6.Team player. 7.Ability to work under pressure. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | Depends on experience |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance Education/ Training |
| Holidays |
Five-Day Workweek Summer Holidays Paid Holidays Congratulatory or Condolence Leave Child-care Leave |
| Job Contract Period |
Hiring full time |
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Godo Kaisha Amaris Japan/合同会社Amaris Japan
