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Updated 2024-12-20
Activated 2024-12-20
Activated 2024-12-20
IT Support Engineer (Onsite - F&B Company) [Computacenter] Tokyo
NEW
| Company Name |
Computacenter Japan K.K. |
|---|---|
| Job Type |
 IT (Other) - In-house System Operator IT (Other) - Other |
| Industry | Outsourcing |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
Computacenter Japan is looking for a skilled and customer-focused IT Support Engineer to join our team. The successful candidate will initially be stationed onsite at our customers location, a Food & Beverage (F&B) company, where they will manage daily IT operations, ensure optimal service delivery, and support IT-related projects. This role demands a proactive approach to enhancing user experience and maintaining compliance with global standards. Key Responsibilities: Manage daily IT operations and provide support. Ensure efficient IT service delivery, including helpdesk and onsite support. Oversee the daily support and evolution of IT environments. Contribute to and coordinate projects to ensure compliance with global IT standards. Proactively enhance the user experience. Manage IT-related projects and maintain thorough documentation. Act as the single point of contact for application, hardware, and software issues reported through various channels (SNOW, email, chat, walk-ins, and phone calls). Handle incident and request management. Manage IT assets and provide project support. |
| Company Info |
Non smoking inside the building It is a global environment with multinational staff as well as Japanese nationals. After senior level → leader level engineers, there is a career path to manage multiple sites and customers as a service delivery manager. |
| Working Hours | 8:45 to 17:45. |
| Job Requirements |
Requirements: A customer-oriented mindset with a strong passion for excellence. Ability to adapt to and lead change with resilience, determination, and flexibility. Excellent communication and interpersonal skills. Project management/coordination experience. Minimum of 3 years of experience in IT customer support, including client-side hardware and software, printers, helpdesk, and onsite support. Technical knowledge, including: Windows 10 & Windows 11 Windows Server Basic understanding of Cisco Products (Switches, Wi-Fi Access Points, Wi-Fi Controllers) Outlook, Office 365, Microsoft Active Directory LAN/WAN knowledge, basic network troubleshooting Language Proficiency: English: Business Level Japanese: Business Level Additional Information: Site visits to Gunma are required from time to time. No smoking is permitted inside the office. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 5500K |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance |
| Holidays |
Paid Holidays Five-Day Workweek Summer Holidays Congratulatory or Condolence Leave Child-care Leave |
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