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Updated 2025-02-20
Activated 2025-02-20

Help Desk Support - Kyoto
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Company Name

Temple University, Japan Campus

Job Type
Temple University, Japan Campus
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Other) - Customer Support Engineer
Industry Education/School
Location Asia Japan Kyoto Kyoto

Job Description 【Overview of Position】
Provide the first level of support for TUJ staff, faculty and students to ensure the best possible computing and audio-visual equipment experience and knowledge.

【Primary Responsibilities】
-Primary function of this position is the first level desktop support Help Desk
-Provide assistance to end users (students / staff / faculty) for printing, applications.
-Answer and prioritize incoming support tickets.
-Manage PC and Macintosh computer labs (Technical maintenance, Open/Close computer lab, Lab reservations)
-Provide audio-visual equipment support (Setup and supporting on microphones and camera for events, Troubleshooting and adjusting the AV equipment)
-Set up and regularly update all staff and faculty computers
-Contact vendors for support, repairs, etc. as necessary in Japanese
-Assist with IT or AV hardware installation on campus
-Create and update manuals
-Assign tasks to and manage our student worker team
-Other duties as assigned by management
-Solving issues in a timely manner
​
In addition, we may request new hire training for 2 – 4 weeks in Tokyo.
Company Info Temple University is a top-tier, globally ranked public research university that maintains a multi-campus system extending from Pennsylvania (USA) to Rome to Japan. Currently, Temple is ranked in the top 50 of all public universities in the United States and top 400 of all universities globally.
Working Hours 【Work Hours】
37.5 hours per week (7.5-hour shift)
Monday to Friday
(1) Early shift: 08:00 – 16:30
(2) Mid-shift: 09:00 – 17:30
(3) Late shift: 11:00 – 19:30
*Working one of 3 shifts in rotation on a weekly basis
*Employees can be given a substitute holiday on weekdays in case of working on Saturday.

TUJ Kyoto will be working on mid-shift only as of February 2025.
It is, however, subject to change due to its operation needs
Job
Requirements		 【Qualifications & Experiences】
-Good verbal and written communication skills in both Japanese and English
-Japanese business level preferred
-Microsoft Windows 10 Enterprise support experience
-Understanding and experience in supporting Microsoft Office 365 applications (Word, Excel, PowerPoint, Access)
-MacOS experience/knowledge preferable
-Installation and troubleshooting experience with PC workstations, printers and basic network equipment
-Demonstrated problem-solving skills and customer service skills
-Creative, team player, self-motivated, and a self-starter
-Good attention to detail and punctual
-Professional appearance and attitude
-Understanding and experience in supporting IP phones
-Understanding of live streaming and equipment.
-Willingness to learn more about classroom AV equipment
-Experience with ticket tracking system
English Level Fluent (TOEIC 865-)
Japanese Level Business Level(JLPT Level 2 or N2)
Chinese Level None
Salary JPY - Japanese Yen JPY 4000K Over   
Other Salary
Description		 Salary commensurate with experience, plus transportation.
Holidays Eleven days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year, Japanese social insurance and pension, commuting allowance, a welfare-discount program membership, retirement payment system, and tuition benefits for Temple University, Japan Campus (TUJ) programs.
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