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Updated 2025-03-25
Activated 2025-03-24
Activated 2025-03-24
【German Printing Machinery Company】Customer Service Engineer! No Industry Experience Needed! Business Trips to Germany!
NEW
| Company Name |
Manroland Japan Co., Ltd. |
|---|---|
| Job Type |
Customer Service - Customer Support
Customer Service - Other Sales/AE - Customer Success/Client Success |
| Industry | Machinery Manufacturer |
| Location |
Asia
Japan
Saitama
Others
|
| Job Description |
Industry-Leading Printing Equipment / Customization to Suit Customer Needs / Direct On-Site Support 【Key Responsibilities】 As an Electrical Service Engineer, you will be responsible for resolving electrical issues with customers' commercial printing machines. You will provide expert advice over the phone and, when necessary, perform on-site repairs to ensure optimal machine performance. 【Job Description】 ・Respond to electrical issues related to the company's high-quality commercial printing machines. ・Offer troubleshooting and advice over the phone to customers facing electrical problems. ・If the issue persists after phone advice, you will visit the customer's site to perform repairs. These repairs primarily involve replacing parts and maintaining wiring. ・If the cause of the issue is unclear, you will liaise with the German headquarters via a dedicated system for support. ・You will have the flexibility to travel directly to customer sites as needed, depending on the job and situation. 【Post-Hiring Training and Development】 ・After joining the company, you will first gain a thorough understanding of the printing machines before specializing in electrical work. This will allow you to gain a well-rounded experience. ・You will receive strong support from senior employees, working alongside them until you can work independently. 【Work Style】 ・The number of company visits is approximately 12 per month, primarily in eastern Japan, though there may be business trips to western Japan too. Additionally, compensatory time off for weekend work can be taken on weekdays. 【Product Features】 ・Our advanced sheet-fed printing presses, sourced from Germany, offer three key advantages: ・Exceptional durability and long lifespan. ・Industry-leading quality, enabling the highest quality printing in the market. ・Unmatched customization options, allowing us to provide tailored solutions that meet our customers’ specific needs. |
| Company Info |
MANROLAND JAPAN Co., Ltd. is a sales subsidiary of MANROLAND SHEETFED GmbH, headquartered in Germany, providing printing presses for publishing, commercial printing, and packaging. MANROLAND entered the Japanese market in 1962 through a partnership with Dainippon Ink and Chemicals (DIC), which sold sheet-fed offset presses. In 2000, the two companies formed Dick Manroland Co., Ltd., which became a full sales subsidiary of MANROLAND in 2007 and changed its name to MANROLAND JAPAN in 2008. In 2012, the sheet-fed division became part of Langley Holdings plc, with MANROLAND JAPAN continuing as an agent for the web press business. About MANROLAND SHEETFED GmbH: For over 150 years, MANROLAND has been a leading manufacturer of printing machinery, known for innovation and customer-focused service. Headquartered in Offenbach, Germany, the company operates a 54,835 m² facility housing its research and development center, the Print Technology Centre (PTC). The PTC is recognized globally for its expertise, providing a hub for industry research, training, and testing of new printing technologies. MANROLAND's highly skilled employees and apprenticeship programs ensure the company maintains its leadership in the printing industry. |
| Working Hours | 9:00-18:00 (prescribed working hours: 8 hours 0 minutes) Break time: 60 minutes Overtime work: Yes |
| Job Requirements |
・Candidates with a certain level of electrical product knowledge |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 3500K - JPY 4500K |
| Other Salary Description |
・Expected annual salary: 3.5 million to 4.5 million yen (excluding overtime pay) ・Overtime allowance: Yes ・Bonus: Yes, once a year *Based on evaluation system ・Salary increase: Yes *Based on evaluation system *The salary is only a guideline and may go up or down through selection. *Monthly salary (monthly amount) includes fixed allowances. [Allowances/Benefits] ・Commuting allowance, health insurance, welfare pension insurance, employment insurance, workers' compensation insurance, retirement benefits system [Additional information on allowances/systems] ・Commuting allowance: Can commute by company car ・Social insurance: *Complete social insurance ・Retirement benefits system: For those who have worked for 5 years or more ・Retirement age: 60 years old ・Childcare leave history: Yes [Education system/qualification assistance supplement] ・Training system (training at German headquarters) [Other supplements] ・Company car, card (gasoline/ETC), PC, and iPhone will be provided. ・Social insurance provided ・Saved vacation system (up to 30 days) available |
| Holidays |
・Two days off per week (Saturdays, Sundays, and national holidays) ・10-20 days of paid leave per year (minimum number of days granted after 6 months of employment) ・118 days of annual leave ・Summer vacation (2 days) ・New Year's holiday (12/29-1/4) ・Celebration and condolence leave ・Paid leave ・Saved leave (up to 30 days by accumulating paid leave) ・Maternity leave, childcare leave, and nursing care leave (recorded use) |
| Job Contract Period |
Employment status: Full-time employee (trial period: 3 months) |
| Nearest Station |
Work location: 2-3-4 Niizominami, Toda City, Saitama Prefecture (Head office) ・Nearest station: Toda Koen Station on the Saikyo Line ・Passive smoking prevention: No smoking indoors ・Transfers: No *There is no obligation to commute to the head office regularly, but you will be required to travel as necessary. |
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