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Updated 2025-04-08
Activated 2025-04-08

Account Manager

Company Name

Neovia Logistics Services, LLC.

Job Type
Neovia Logistics Services, LLC.
Logistics/Retail/Consumer/Fashion - Other
Sales/AE - Customer Success/Client Success
Sales/AE - Logistics Sales
Industry Transport/Storage/Logistics
Location Asia Japan Kanagawa Others

Job Description The ideal candidate will be able to manage the commercial aspects of the lifecycle of dedicated contracted customers, maximizing the value created through the relationship with the customers, resulting in satisfied customers, and extension of time and service scope of initial agreements. This role involves managing one or several existing customers across several countries. A successful applicant should possess a thorough knowledge of supply chain management. The selected individual will manage key accounts of the company as an Account Manager.



JOB RESPONSIBILITIES

Manages the overall relationship with key accounts. Manages and grows top-line revenue

Sets strategy for underperforming accounts

Customer Relationship - Build and maintain relationships with the dedicated customers at the highest possible level through meeting and communicating them regularly, leading the account reviews, closely following up all aspects of the implementation of the customer specific SLAs, in order to assure Neovia delivers the SLAs resulting in satisfied customers and in high customer (lifetime) value. Maintenance and governance of customer contracts, LSA, SOW etc.
Play Book - Research the markets relevant to the services provided to the customer and prepare a customer specific account development plan ("Play Book"), translate the PlayBook into short and medium term plans and - after line management approval - implement the plans in order to assure Neovia's ability to retain and grow profitable relationship with the customer.
Cross selling - Pursue growth opportunities in key accounts (e.g., cross-selling)
Contract Renewal - Negotiate the terms of renewal of existing (expiring) agreements for key accounts and coordinate the contract renewal process in accordance with the SURE-start process in order to assure continuation of Neovia's superior value generating relationship with the customer.
Customer Satisfaction - Collect information to measure customer satisfaction, analyze the results and translate them into short and medium term improvement plans in order to assure / improve customer satisfaction resulting in long term profitable relationship with the customer.
Continuous Improvement - In addition to the customer satisfaction related data analysis, keeps identifying needs and challenges of the customer and providing relevant solutions in accordance with the SURE-start process into updated SLAs with the customers, in order to increase customer satisfaction and to grow Neovia’s business. Monitors competitor activity in each account and participates in the development and implementation of appropriate response strategies.
Specialist Know-how - Develop best practices of customer relationship management, share this know-how among the account managers of Neovia in order to contribute to the continuous improvement of Neovia's business practices.
Support - support sites to prepare Business plans and revised forecasts. Supports and coordination of preparation of financial statement. Certain day-to-day client management tasks may be handled by Commercial when they are exceptionally complex, or when they need to be escalated (e.g., SSR admin, claims inquiries).


QUALIFICATIONS

Bachelor's or Master's degree in economics
At least 5 years' customer facing experience and ‘general’ cross-functional operations, commercial, financial background
SKILLS

Word Processing
Excel
Software/Hardware
PowerPoint
Presentation Skills
Customer Interaction
Leadership Skills
Analytical Skils
Company Info Designated smoking area
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
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