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Updated 2025-01-06
Activated 2025-01-06

[Working in Malaysia] Content moderator/Visa support available

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Company Name	Accenture Technology Solutions Sdn Bhd
Job Type	Customer Service - Other Administrative - Other
Industry	Outsourcing
Location	Asia Malaysia
Job Description	【Job Description】 Trust and Safety serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. 【Role Details】 Review, classify and/or remove content according to client guidelines, using specific tools and channels ・Understand and remain updated on changing client policies and guidelines ・Investigate, resolve, and relay complex content issues to the broader Trust and Safety team ・Serve as an advocate for the user community ・Participate in process improvement initiatives that improve quality and efficiency of work ・Participate in continuous training programs and workgroup discussions for optimal development in the role ・Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Company Info	We provide about 10 types of business operation support, including platform experience, recruitment and developer support, financial accounting, anti-money laundering, know your customer (KYC), insurance processing, human resources services (HRSS), customer success, information technology (IT), digital inside sales, and sales operations. Geographically, we have six locations in Kuala Lumpur, the main city of Malaysia. As the language hub of Southeast Asia, we support more than 30 ASEAN languages. [Corporate culture] We have a diverse culture working with people from various backgrounds around the world, and we have a healthy working environment. Inclusion and diversity are very important themes for us, and we aim for a balanced workforce. In fact, female employees make up 56% of our workforce, and if you look at our website, not only do we have a female CEO, but we also have a good gender balance in our management team. These efforts have led to us being selected as one of the top 10 best workplaces in Malaysia.
Working Hours	24-hour rotating shifts
Job Requirements	【Qualifications】 Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and Japanese skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Deep familiarity and passion for the internet, internet platforms, and internet culture High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported Ability to work well individually and as part of a team Ability to work differing rotations/shifts and non-standard work hours Flexibility in meeting changing business needs in a fast-paced environment Commitment to quality, efficiency, and effectiveness Previous business process outsourcing, customer service, or content moderation experience is a plus.
English Level	Daily Conversation Level (TOEIC 475-730)
Japanese Level	Business Level(JLPT Level 2 or N2)
Salary	Depends on experience
Other Salary Description	Visa support available (application fees covered by our company) Education/Training Health Insurance
Holidays	2 days off per week, paid vacation, sick leave, hospital leave, maternity leave, childcare leave
Job Contract Period	Full-time or permanent employment
Nearest Station	We have several offices, all located in or around Kuala Lumpur and easily accessible from the nearest train station.

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