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Updated 2025-02-19
Activated 2025-02-17
Activated 2025-02-17
[Casino Services Agent] at Integrated Resort Casino
NEW
| Company Name |
INSPIRE Entertainment Resort Co., Ltd. |
|---|---|
| Job Type |
 Hospitality Business Specialists - Floor Staff |
| Industry | Tourism/Hotels, Lodging/Restaurant, Food Services |
| Location |
Asia
Korea (South)
Incheon Gwang'yeogsi
|
| Job Description |
[HR Talk] We are hiring a candidate to handle Casino customer marketing and services at INSPIRE Entertainment Resort Casino. We prefer candidates who have a background in hotel or service-related fields and are proficient in Japanese or a second foreign language (English). Although entry-level candidates are welcome to apply, those with internship or practical experience in related fields will be given preference. [Position Summary] The casino Services Agent is responsible for driving Casino revenues through the execution of Sales, Guest Service Initiatives, Managing Loyalty Membership and the on-going development of key contacts. [Primary Duties and Responsibilities] *Guest Relations / Business Development • Provides 5 star+ service to support the Regional Sales teams and to walk-in guests. • Working alongside VIP Services and Customer Care Centre, arranges every element of the Guests trip including travel, accommodation, local transportation, F&B and Resort amenity reservations and casino program management and settlements. *Loyalty Operations • Provide rewards and promotions quickly and accurately to members eligible for membership benefits, maximizing customer satisfaction. • Casino membership registration and entry management (verification of membership eligibility and nationality documents, etc.) • Promotion/event operation and support (distribution of tickets, prizes, etc.) [Screening Process] Application Review -> 1st Interview (Department) -> 2nd Interview (HR) -> Onboarding |
| Company Info |
[Company Location] Inspire Entertainment Resort is located just 15 minutes by car from Incheon International Airport's Terminal 2, which is establishing itself as a global hub airport. It is within 1.5 hours flight distance from major cities like Beijing, Shanghai, and Tokyo, and within 3 to 4 hours flight from Hong Kong and Taiwan, offering optimal accessibility to key cities in Northeast Asia. Additionally, it is about an hour’s distance from downtown Seoul, making it a convenient travel destination for locals as well. [Physical Demands and Work Environment] • Office & Operational Work Environment • Be able to sit in front of a computer screen for extended periods of time. • Be able to work in a fast-paced work environment with frequent interruptions. • Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods. • Requires a valid driver’s license and passport. |
| Working Hours | • Regular Working Time: 8 hours per day inclusive of 1 hour recess time |
| Job Requirements |
[Minimum Education and Qualifications] 1. Mandatory • Excellent English, Korean, Chinese or Japanese written and communication skills (based on assigned role and team). • Ability to work independently. • Excellent organizational and multi-tasking skills • Attention to detail, organized and plans his/her time accordingly to ensure deadlines are hit. • Advanced knowledge of Word, Excel and PowerPoint • Ability to handle confidential information and sensitive matters. • Maintaining confidentiality within the organization and protect any information classified as confidential. • Maintaining honesty and integrity with superior, subordinates and guests 2 Nice to have • A Bachelor’s degree in Hospitality, Sales, Marketing, Business, or other related fields preferred but not essential. • 1+ year of hand-on experience in Casino Integrated Resort Business Development and Guest Service requirements within Asia preferred • Entry level positions also available for candidates displaying guest service and sales capabilities 3. Desired Characteristics • Great communicator, great negotiator, Self-motivated, Inter-personal & proactive to build positive relationships and linkages to internal departments and external groups. • 100% customer driven providing all guests with 5-star service; impeccable ability to handle and positively resolve customer complaints. |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Korean Level | Daily Conversation Level |
| Salary | Depends on experience |
| Other Salary Description |
- Transportation allowance (up to 250,000 Won per month) - Company Dormitory - Flexible Benefit Card (2,200,000 Won per year) |
| Holidays |
Five-Day Workweek Paid Annual Leave Paid Holidays Congratulatory or Condolence Leave Child-care Leave Speciail Leave |
| Job Contract Period |
Hiring Full Time Position |
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