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Updated 2025-04-03
Activated 2025-04-03

Customer Experience Manager

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Company Name	Teads Japan
Job Type	Planning/Marketing/PR - Advertisement/Communication/PR
Industry	Publishing/Advertising/Printing/Broadcasting
Location	Asia Japan Tokyo Minato
Job Description	About the opportunity We’re looking for a Customer Experience Manager to be the go-to expert in digital campaign execution, working closely with internal teams to deliver exceptional client experiences. If you're passionate about client success, campaign performance, and digital media innovation, this is your chance to shine! What You’ll Do: You will be at the heart of advertising campaign execution in driving client success across our suite of advertising solutions, including self-serve and managed service campaigns. As the primary point of contact for clients post-sale, you will ensure a smooth onboarding process, efficient campaign activation, ongoing performance tracking, and sustained revenue growth. Activation and Delivery Self-Serve campaigns management Assist in onboarding customers to our self-service buying platform or DSP. Be the lead point of contact for all client communication post-sale. Prepare and activate campaigns through clear and proactive communication with clients. Oversee post-sale process, including campaign setup, pacing and delivery, incremental revenue generation and post-campaign analysis. Analyze performance data to highlight key trends and provide actionable insights. Develop and execute revenue growth plans each quarter to drive incremental sales. Help develop internal talent by leading knowledge-sharing sessions to enhance best practices. Managed Service campaign management Set up the campaign via our legacy platform or buying platform. Monitor campaign pacing and performance, making real-time optimizations to achieve client KPIs. Proactively communicate with clients on campaign performance and collaborate on revenue opportunities. Lead end-of campaign report presentations for key clients, providing strategic insights and recommendations. Ensure accuracy in campaign setup and executive, assisting internal teams in quality control to minimize errors.
Company Info	We are Teads Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries. For more information, visit https://thenewteads.com/.
Working Hours	Hybrid working environment
Job Requirements	At least 2 years of relevant experience at a digital media agency, DSP, or AdTech company. Strong knowledge of the digital media landscape, including programmatic advertising, branding, performance, header bidding, and OpenRTB protocol. Proven ability to manage time effectively, balancing long-term projects with daily priorities. Detail-oriented with a high standard of work quality, always seeking ways to improve. Strong analytical skills with advanced Excel proficiency (pivot tables, VLOOKUP, data analysis) is a must. A track record of meeting or exceeding targets in a fast-paced, competitive environment. Skilled in strategic client engagement, proactive problem-solving, and creative thinking. Comfortable with ad systems and platforms, including third-party ad servers, verification tools, DSPs, and Salesforce. Strong ability to build and maintain relationships with internal and external stakeholders. Collaborative team player, valuing diverse perspectives and contributing positively to team efforts. Proficiency in spoken and written Japanese, along with business-level English, is essential.
English Level	Fluent (TOEIC 865-)
Japanese Level	Fluent(JLPT Level 1 or N1)
Chinese Level	None
Salary	Depends on experience
Holidays	Five-Day Workweek Paid Holidays Sick Leave Child-care Leave Congratulatory or Condolence Leave Refresh Holidays
Job Contract Period	Hiring full-time position
Nearest Station	Access to Teads Japan Office: ・Address: BIZCORE Akasaka Mitsuke 9F, 3-1-2 Akasaka, Minato-ku, 107-0052, Tokyo, Japan ・Nearest Station: Akasaka Mitsuke Station (Tokyo Metro) ・The office is within walking distance from the station.

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