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Updated 2025-02-10
Activated 2025-02-10
Activated 2025-02-10
【Customer Support Associate】Work with an international team in Tokyo！
NEW
| Company Name |
Wise Payments Japan K.K. |
|---|---|
| Job Type |
 IT (Other) - Other Finance/Bank/Securities/Investment - Other |
| Industry | Finance - Other |
| Location |
Asia
Japan
Tokyo
Others
|
| Job Description |
We’re looking for Customer Support Agents who have an excellent command of both Japanese and English to join our growing team in Tokyo on a 1-year Fixed Term Contract (FTC). This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to bring about the best experience possible with our products, via email, phone and chat. The role will give you the opportunity to: - Help customers have the best experience possible with our product working across email, phone and chat - Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours/days off for these shifts) - Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams How we work: We work differently and we’re proud of it. As part of our support team, you’ll play a key role in helping our customers have a great experience with Wise. You’ll also be the link between our customers and teams, helping our product teams identify areas for improvement. You’ll be expected to talk to our Japanese customers in a local business manner, but also help other region’s customers in English. Our colleagues in the Tokyo office have agents with various backgrounds, nationalities and work professionally with their bicultural knowledge. There’s no script and no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact. This is not your average customer service job. NOTE: Please make sure your applications are submitted in English, as this is our working language. |
| Company Info |
Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps millions of people and businesses manage their money across the world. We have offices across Europe, Asia, US and more, and we offer our services to personal and business customers all over the world. |
| Working Hours |
8:00-17:00 9:00-18:00 Agents need to work 1 weekend shift a month (all the shifts includes two 15 minute breaks and a 1 hour break) |
| Job Requirements |
【About you】 ◆Hold Japanese citizenship, Permanent Residency or Child/Spouse of Japanese Citizen Visa (please note we cannot support some Visas for this role) ◆Have excellent verbal and written English and Japanese skills (If Japanese is your second language, JLPT N1 required) ◆Are flexible. While you’ll set your own schedule, the requirements can change based on our customers’ needs, so we can’t guarantee you your preferred shift and shifts may change over time ◆Have a razor sharp attention to detail. Can multitask and take responsibility in challenging situations. ◆You hustle. And hard. ◆Ideally have worked in customer service/support before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary |
JPY - Japanese Yen JPY 5000K
（Monthly Salary Range: JPY - Japanese Yen JPY 416.667K *Divided into12month ） |
| Other Salary Description |
Office: Nihonbashi, Tokyo Key Benefits: - Annual salary of 5,250,000 JPY (gross) - Hybrid working - 3 days in the office, 2 days flexible - Medical insurance - Annual medical check - Weekly team lunches - A fun work environment with social activities and events - The opportunity to work with super smart, curious people |
| Holidays |
Paid holidays Five-Day Workweek |
| Job Contract Period |
1 year Contract |
| Nearest Station |
Nihonbashi, Tokyo ・2 days work from home/week |
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