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Updated 2024-08-30
Activated 2024-08-30
Activated 2024-08-30
Japanese Not Required◆ Need Mandarin◆Technical Associate – Networking Support (GCP) - Tokyo/Full TIme/hybrid
NEW
- Employer
- Staff Level
- New Year's Holidays
- Five Days Workweek
- New Business
- International Team
- Language Skills
- English Language Skills
- Recent Graduates Welcome
- New Graduates Welcome
- Foreign Affiliated Company
- Major Company
| Company Name |
Infosys Limited |
|---|---|
| Job Type |
 Consulting - IT Network Consulting IT (Hardware/Network) - Cloud Engineer |
| Industry | IT Consulting |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
Location: Hamamatsucho, Tokyo Role: Technical Associate – Networking Support (GCP) 1. Roles and Responsibilities: • Response, diagnosis, resolution and tracking by phone, email, and chat of Technical support queries. • Maintain response and resolution speed as defined by SLOs. • Keep high customer satisfaction scores and follow quality standards in 90% of cases. • Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment. • Perform internal classification queries to document types of issues and recommended actions for future analysis. • Reactively file issue reports to the Product Engineering team, build documentation with procedures, document desired behavior and/or steps to reproduce, and assist engineers in driving bugs to resolution. Perform community management tasks as needed by the business. • Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features). • Adhere to project timelines and create release deliverables. 2. Skills /Competencies: Required: Mandarin (Native level proficiency) + Business English Essential: • Degree in IT / Computer Science / related discipline with 4+ years of experience in IT industry as a Support Engineer with Networking experience. • Experience in enterprise level Product Support. • Excellent customer interaction skills. • Knowledge of Networking services in Google Cloud IaaS Services & Google Cloud Products or related cloud platforms. • Experience in Troubleshooting and supporting network services – Routing, Firewall, IDS/IPS, Site-to-site VPN, Load balancer, SSL/TLS certification • Basic Experience in Any standard webserver and related framework • Experience in Unix/Linux platform, command line and shell scripting • Understanding System Design / scaling • Experience in testing Infrastructure Applications • Advanced level of understanding on Networking Protocols and troubleshooting • Experience in network troubleshooting or design such as load balancers, router, firewall Preferred: • Familiarity with Google Cloud IaaS Services & Google Cloud Products • Work experience of other Cloud services such as AWS, Azure, IBM Soft layer, Rackspace, Private Clouds • Google Cloud certification (Google Cloud) Additional Skills: • Strong attention to detail and outstanding analytical and problem-solving skills. Aptitude test: NoneNumber of interviews: About 2 to 3 times |
| Company Info |
[Our company's appeal] - An open culture where multinational members thrive - Opportunities to participate in jobs and projects with discretionary power in close contact with management - Many cases where English skills can be utilized [A flat environment unique to a global company!] One of the attractions of our company is our "mixed culture," a mix of global and Japanese cultures. The company culture respects individuals and others, and the openness of communication are some of the examples. We work on projects toward the same goal while understanding the differences in each other's cultures. |
| Job Requirements |
Aptitude test: None Number of interviews: 2-3 times |
| English Level | Fluent (TOEIC 865-) |
| Japanese Level | None |
| Chinese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 8000K - JPY 13000K |
| Other Salary Description |
Transportation expenses fully covered Health insurance, welfare pension, employment insurance, workers' compensation insurance Opportunity for salary increase: yes (once a year) Bonus: 4 times a year Bonuses are paid based on performance. (4 times a year) |
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