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Updated 2025-04-10
Activated 2025-04-10

IT Support Engineer [Computacenter] [Renewable Energy Client] Tokyo

NEW
Company Name

Computacenter Japan K.K.

Job Type
Computacenter Japan K.K.
IT (Other) - IT Help Desk
IT (Other) - Other
IT (Hardware/Network) - Network Engineer
Industry Outsourcing
Location Asia Japan Tokyo

Job Description Computacenter is seeking a skilled and motivated IT Support Engineer to join our onsite role at our Renewable energy client. The ideal candidate will have at least 4 years of experience in desktop support.

Key Responsibilities:
Work closely with business stakeholders and overseas IT teams to provide IT services
Provide End User Support
Design, deploy, monitor, troubleshoot and improve IT Infrastructure (especially Desktop PC, IP Phones)
IT Asset management
Reporting
Creating documentation (aimed at End-Users & aimed at IT)
PC/Monitor setup for new joiners
Desktop Support of PCs/Laptops/Tablets/Corporate mobile phones
Rack and stack of network equipment (as needed)
Basic configuration/troubleshooting of network equipment (Smart Hands support)
Obtaining quotations for IT equipment including peripherals
IT Equipment Disposal
Communication Tools support including Video conferencing support, IP Phones
Monthly system health check
Maintenance of Server room environment
Support for Office Move/Extensions
Planned or Emergency Onsite assistance
Install new, dispose old, and configures operating systems (Windows, IOS), software applications (Microsoft Office), utilities and service packs based on end user needs.
Perform software and hardware upgrades, routine maintenance, and monitoring. This include both client equipment like desktop, laptop, mobile devices if any
Tests new software operating systems, upgrades and applications prior to implementing into production
May train users in use of equipment and software.
May participate in projects as a project team member.
Update ticketing system in a timely manner.
Company Info Non smoking inside the building

It is a global environment with multinational staff as well as Japanese nationals.
After senior level → leader level engineers, there is a career path to manage multiple sites and customers as a service delivery manager.
Working Hours 9:00-18:00
Job
Requirements		 Minimum of 4 years of experience in desktop support and network support.
Experience working with an incident ticketing management system.
Bilingual proficiency in English and Japanese (business level, JLPT N2 or higher).
Strong technical skills and knowledge of desktop support processes and Infra side too.

Preferred Qualifications:
Excellent problem-solving skills with the ability to work independently.
Experience working with overseas IT teams.
Strong communication and interpersonal skills.
Ability to thrive in a fast-paced and dynamic environment.
IT certifications such as CompTIA A+, CCNA are a plus.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 5000K - JPY 6000K   
Other Salary
Description		 Social Insurance
Commuting/ Transportation Allowance
Holidays Five-Day Workweek
Summer Holidays
Paid Holidays
Congratulatory or Condolence Leave
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