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Activated 2025-04-24
In-house IT support in English! | Helpdesk staff in global financial markets
| Company Name |
Totan ICAP Co.,Ltd. |
|---|---|
| Job Type |
 IT (Other) - In-house System Operator IT (Hardware/Network) - Network Engineer |
| Industry | Finance - Other |
| Location |
Asia
Japan
Tokyo
Chuo
|
| Job Description |
◆Recruiting department: Sales Planning Department, System Division ◆Job content: ・General help desk support for employees ・Management of PCs and software ★In the future, you will be in charge of infrastructure and network-related matters. ◆Characteristics and attractions: This team is the core of the company's IT support, and also develops and operates dedicated systems for brokerage operations. You will be a part of the help desk, dealing with problems related to PCs and peripheral devices, managing accounts, installing software, etc. You will be required to use English when communicating with sales staff and with overseas partners via email. Many people in this department have been working for many years, with five people with more than five years of service, two of whom have worked for more than 20 years, and many people have been in stable employment for a long time. ◆Career path: You will learn the basic flow of financial transactions and also learn the work of the System Division. After that, you will carry out daily tasks as a help desk staff member until you are able to solve employees' problems on your own. ◆ Organizational structure (number of people, age group, gender ratio, etc.) About 7 members 6 male, 1 female |
| Company Info |
[Business description] Totan ICAP Co., Ltd. was established in September 2000 as a joint venture between Tokyo Tanshi Co., Ltd. and ICAP Group (now TP ICAP Group), one of the world's largest interdealer brokers. We specialize in intermediation of derivative products, and currently focus on intermediation of derivative transactions such as interest rate swaps, interest rate options, and foreign currency swaps. [Company characteristics] Our clients are major financial institutions both in Japan and overseas, so we have a very stable customer base. Armed with the deep trust of market participants and a strong information network that spans the world, we contribute to the development of the financial instruments market by providing accurate and reliable derivative transaction intermediation services. As one-third of our employees are foreign nationals, we have a very flat and free corporate culture, and many people in our workplace respect diverse cultures and ways of thinking. Our office is directly connected to Shin-Nihonbashi Station and Mitsukoshimae Station via underground passages, making it very convenient and not getting wet in the rain. This year, we underwent a large-scale renovation of the internal layout, making our office more open and beautiful. [Measures against passive smoking] Separate smoking areas (smoking areas/special rooms provided) |
| Working Hours |
8:30-17:30 (8 hours actual work) Break time: 11:30-12:30 *Overtime: 10-20 hours per month [Scheduled working hours] 8 hours [Lunch break] 1 hour [Telecommuting] Yes (Come to the office is the norm for the first few years) [Shortened working hours] Not allowed |
| Job Requirements |
[Requirements] - 1 year or more experience in network-related fields - Comfortable with English and able to speak English at a daily conversation level (able to understand requests from foreigners in the company) - Able to write emails in English - University graduate (educational background consultation available for those who have graduated from a school related to finance or IT) [Preferred conditions] - Experience in the financial industry - Administrative experience - Experience studying or living abroad - Positive attitude and tenacity - Able to respond flexibly to difficult situations [Selection flow] Document screening ⇒ Casual interview and company tour ⇒ First interview ⇒ Executive interview ⇒ Offer [Online interview] Not available [Written exam/aptitude test] None |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 3500K - JPY 5000K |
| Other Salary Description |
[Expected annual income] 3.8-4.8 million yen [Monthly salary] 316,666 yen to 400,000 yen [Overtime allowance] Yes, fixed overtime pay system [Salary increase] Once a year (at contract renewal) *The above annual income is a guideline, and will be determined based on experience, skills, and previous annual income. [Employee benefits, etc.] ■Complete social insurance ■Transportation expenses provided ■Employee savings system ■Comprehensive welfare group term insurance ■Health check-up ■Subsidy for spouse's health check-up ■Discount on food and drink at the cafe restaurant on the first basement floor ■Influenza vaccination provided (twice a year) ■PCR tests conducted at any time, simultaneous coronavirus and influenza test kits distributed Fixed overtime pay equivalent hours: 55 hours/month (45 hours overtime, 2 hours late at night, 8 hours on statutory holidays/month) Salary: 223,282-281,980/month Fixed overtime pay: 93,384-118,020 yen/month (excess paid separately) |
| Holidays |
・123 days off per year ・2 days off per week (Saturdays, Sundays, and holidays) ・New Year's holiday ・Paid leave (15 days in the first year after joining/20 days from the second year onwards) ・Sickness leave (10 days per year *no carryover) ・Celebration and condolence leave |
| Job Contract Period |
[Employment type] Contract employee [Initial contract period] From the date of joining until 1 year [Renewal term] Renewal for 1 year *The trial period is 6 months. *All employees of our company are contract employees. Since the company was established, there have been no cases of employment termination in this department. Contract renewal: Yes The contract will generally be renewed if there are no significant problems with work attitude, etc. |
| Nearest Station |
[Head office/branch name] Head office [Address] 7th floor, Higashitan Muromachi Building, 4-4-10 Muromachi, Nihonbashi, Chuo-ku, Tokyo Nearest station: JR Sobu Main Line, Shin-Nihonbashi Station, 1 minute walk Tokyo Metro Ginza Line, Mitsukoshimae Station, 2 minutes walk JR Line, Kanda Station, 6 minutes walk |
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